Frequently Asked Questions

You Have Questions? We Have Answers.

What makes Myaderm products different?

Myaderm is dedicated to bringing products that promote the ultimate in skin health. Our work is based on science and research,  to make sure that our products truly take care of the skin. Myaderm products are suited for all skin types, even the most sensitive of skin.

What is CBD Skin Care?

CBD skin care is not just like any other kind of skin care, with cleansers, creams, and so much more, because it’s expertly formulated with the power of CBD! Although research continues, initial findings suggest that there may be a wide range of additional benefits when CBD is absorbed into the skin.

How can I use CBD Skin Care daily?

All of our CBD skin care products are suitable for daily use. That’s because these are packed with an array of powerful ingredients that are formulated to bring fast, effective results without irritation.

What benefits can CBD have for the skin?

CBD is a powerful antioxidant with strong soothing capabilities. It also has been found to regulate oil production, normalize sebum and is an excellent emollient providing extra hydration for skin.

Are Myaderm Skin Care products noncomedogenic?

Myaderm skin care products are noncomedogenic, so they won't clog pores.

What are Cannabinoids?

Cannabinoids are a group of fatty compounds found in hemp but also produced by other plants and the human body. They are the primary chemical compounds produced by the cannabis plant.

Hemp can produce more than 100 different phytocannabinoids naturally. Of the 100+ non-intoxicating phytocannabinoids, Cannabidiol (CBD) is the most widely known. Others include Cannabigerol (CBG), Cannabichromene (CBC), Cannabinol (CBN) and, more.

Myaderm utilizes pure CBD extract in all products that contain No THC.

What is the Endocannabinoid System?

The Endocannabinoid System (ECS) is a collection of cell receptors within a mammal's body. Scientists discovered this system in the 1990s.

Phytocannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast receptor system that helps support homeostasis and overall good health. * This receptor system exists throughout the entire body, including the immune system, the central nervous system, and within many organs. The ECS accepts our body’s self-produced endocannabinoids as well as the phytocannabinoids found in hemp.

The ECS is designed to support cells and healthy immune system function, in reaction to fluctuations in our external environment. A human's ECS affects many regions of the body, including functions of the immune system, the central nervous system (including the brain), organs, connective tissue, and glands.

The body actually creates its own cannabinoids, called endocannabinoids. Endocannabinoids are neurotransmitters, and are part of the endocannabinoid system, a cell-signaling system that communicates with receptors throughout the body to help various systems and organs maintain homeostasis, or balance. Among the many such functions these receptors (CB1 in particular) influence is pain management.

The cannabinoids produced by the cannabis hemp plant actually mimic the body’s own endocannabinoids, when absorbed into the body. CBD has a broad range of therapeutic benefits including fast acting, targeted pain relief and highly effective skin soothing capabilities.

What is CBD?

CBD is one of the many cannabinoid molecules found in hemp. Our products contain pure CBD from American industrial hemp sources.

What are Myaderm CBD Creams?

Myaderm CBD Creams are advanced topical formulations that use the therapeutic properties of Cannabidiol (CBD) to provide relief in minutes.

How do Myaderm CBD Creams work?

Typical CBD creams for pain relief allow the cannabidiol (CBD) to be absorbed through the skin. Water-based topicals, like all of our expertly formulated CBD creams, can deliver CBD through the different layers of the skin to more effectively reach affected areas than other topical CBD brands, giving you soothing, targeted, long-lasting relief. Simply rub the cream into the affected area and let it rapidly work.

How do I use Myaderm topical CBD creams?

Using Myaderm topical CBD creams is quick and easy. Simply rub the cream into the affected areas you need relief.. Because the CBD product is a topical, it should only take 5 to 10 minutes for you to begin feeling the revolutionary results of your CBD cream. Additionally, you can reapply it multiple times a day or as needed.. Often, you’ll see your best results when applying three or four times a day.

Do your products contain THC?

No, our products do not contain any THC and will not fail a drug test.

How fast does this work?

Because it is quickly absorbed, the full effect is usually evident in just a few minutes.

What is the difference with Myaderm double strength CBD creams?

Our double strength creams have twice the concentration of CBD as our regular strength creams.

What is the difference with Advanced Foot Cream?

Advanced Foot Cream has the addition of peppermint and tea tree oil to soothe tired feet.

What is the difference between Advanced Therapy and Advanced Sport Cream?

Advanced Therapy Cream has a light citrus scent. Advanced Sport Cream has a light eucalyptus sent and has a more noticeable cooling effect. However, the scent and the cooling effects are extremely light compared to traditional sport creams.

How is this better than other CBD topicals?

Other CBD topical products simply sit on the surface of the skin. Our unique formulas are quickly absorbed and penetrate through the skin to reach the areas where you need it most.

Will your products get me high?

No. Our products will not get you high. Why not? CBD is a non-psychoactive molecule. THC is the psychoactive molecule found in cannabis. Our products contain pure CBD from industrial hemp and don’t contain any THC.

Can I travel with Myaderm CBD Products?

Myaderm products are ok to fly with according to TSA's current guidelines.

What are your Refund and Return Policies?

Our return and refund policies can be found here.

I’m a Retailer. How do I register to sell a product?

Click here to register.

What is a subscription service?

Myaderm Subscription service is a convenient way for you to get the skin care and pain relief products you want delivered on a regular schedule and SAVE 20% on EVERY ORDER. We automatically send you your favorite products based on your chosen frequency. The service is easy to use and customizable; you can update your orders at any time in your account on myaderm.com. As a member of Myaderm Subscription service, you will receive complimentary shipping on all Subscription orders.

You always have complete control over your Myaderm Subscription orders. You will receive an email reminder (10 days?) before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the Manage Subscriptions section of your Myaderm account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time

How do I join Myaderm’s subscription service?

Joining Myaderm Subscription Service is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Subscribe and Save option next to your desired product, select your preferred shipment frequency and then check out as normal.

What will happen after I join the subscription service?

After you join Myaderm Subscription Service, you will receive an email confirming your Subscription order. This email will include a link to access the Subscription section in your account where you can manage your future orders, Subscription products and account information such as billing and address details.

We will place your Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder before each Subscription order. You will also receive email notifications regarding other important information related to your Subscription account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.

How do I view my future deliveries?

Your very next scheduled orders will be listed in the Subscription section in your account on Myaderm.com.

How do I combine items to be in the same order?

Subscription items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Subscription item and want the items to ship in the same order, simply visit the Subscription section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.

Can I add items to my next order with an existing auto-replenishment service order?

Yes. To do so, you must be logged into your Myaderm.com account. Visit the product page you wish to add to your order and find the “Add to cart:” button. When you click this button, you will have the option to add the item as one time only or as a subscription item.

How does subscription pricing work?

Once subscribed, you will automatically receive 20% off any regular price item you have on your subscription. Please note, no other promotional discounts can be combined with a subscription discount.

How do I add or remove products to my subscription?

To add or remove products to an existing subscription, log in to your account. From the My Account page, click on Subscriptions to view your active subscriptions. Select, Add Product or Remove Product, located directly below the subscription you would like to change.

How do I change my delivery frequency?

To change your delivery frequency, log in to your account. From the My Account page, click Manage Subscriptions. Here, you can click Change Frequency and change your delivery frequency. Here, you can modify the Order Frequency Schedule and change your delivery frequency.

How do I change my delivery date?

To change your delivery date, log in to your account. Click Manage Subscriptions to view your active and paused subscriptions. Here, you can modify your date by clicking on Change Date.

How do I change my payment on my subscription?

To change your payment type, log in to your account. Click on, Manage Account. Select which subscription you would like to change. Click, Payment Information and select Edit.

How do I pause, skip or resume an order?

To pause and order, log in to your account. From the, My Account page, click on, Subscriptions. Click Pause under, Actions on any subscription product you want to pause. You can also resume a paused product or order by clicking, Resume. To skip an order, log in to your account. Click, View Details and click on, Manage Upcoming Orders. Click on, Skip Order. You can resume upcoming orders by clicking, Resume.

How do I cancel my subscription?

Visit Your Account To Make Changes To Your Subscriptions. Easy access to add or remove items, manage your delivery frequency, skip shipments, or cancel your subscription.


How much does it cost to purchase wholesale CBD from Myaderm?

Pricing for CBD wholesale orders is provided in our Wholesale Pricing Sheet. Please contact our Myaderm Customer Service Team at 1-800-354-6753 or you can email requests or questions to info@myaderm.com.

How does Myaderm ship wholesale orders of CBD products?

Myaderm sends domestic CBD wholesale orders using First Class Mail. Orders over $250 ship include free shipping. Charges for shipping for orders under $250 are $15.

How do I become a CBD Wholesale Distributor for Myaderm?

Our process of becoming a wholesale distributor is quick and easy – complete our wholesale CBD application form, and a Myaderm sales representative will contact you directly.

Why should I purchase CBD wholesale from Myaderm?

Analysts have shown that the CBD industry is continuing to grow rapidly with projections reaching over $23 billion in just a few short years. Myaderm is the #1 topical CBD brand sold nationwide, and is the brand most recognized for offering the most effective, highest concentration CBD products on the market. We’re backed by lab results from third-party, ISO-certified laboratories and a world-class support team dedicated to delivering quality assurance and guidance for you and your consumers.

Is there a return policy for CBD wholesale orders from Myaderm?

Myaderm offers a 30-day money-back guarantee for all CBD wholesale orders; all refund and exchange requests are carefully reviewed by Myaderm. For more information, please visit our Wholesale Shipping FAQ.

How do I contact you?

Please email info@myaderm.com for assistance with an online order or any other general inquiries. It is helpful to provide your order # in your email so that we can quickly pull up any relevant information.

You can also reach us at our customer service line listed below along with our business hours. If you reach our voicemail, please leave an order number along with your name and we will get back to you as soon as we can!

Phone #: (800)354-6753

Live chat will be available on site during business hours.

Business Hours:

Monday - Friday

9:00am – 5:00pm MST

What is your Return Policy?

If you are not satisfied with our products, you may request a refund of the full purchase price within 30 days of the product received date. Refunds will be processed once product is shipped back and received.

For more information on our return policies, please submit your request to info@myaderm.com or call (800)354-6753 to speak to Customer Service.

If you purchased our product through a Myaderm distributor or retailer, please go to the original purchase location for any return or exchanges.

Where is my order?

You can track your order progress through the link delivered in your confirmation email. If you have an account with us you can login into your account in the top right corner of the screen and view your order progress.

Are your products made in America?

100% of our products are made in the USA.