Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We must receive your return at our return center within 30 days of the date of purchase to be eligible for a refund. Please ensure your shipping method will arrive within 30 days of the purchase date to be eligible.

To complete your return, we require a receipt or proof of purchase. Your order number is usually sufficient.

There are certain situations where only partial refunds are granted (if applicable).

Any item that is returned more than 30 days after the date of purchase (not the date of delivery) is not refundable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@myaderm.com.

Eligible items (if applicable)
Only full sized items may be refunded. Samples or OTG packets cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@myaderm.com and send your item to: Myaderm, Inc., 88 Inverness Cir E, A101, Englewood, CO 80112.

Shipping
To return your product, you should mail your product to:
Myaderm, Inc.
88 Inverness Cir E, A101
Englewood, CO 80112

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions, please feel free to contact us, we are happy to help!
Toll Free: 1-888-419-0695
Email: info@myaderm.com